Former Zappos CEO & Visionary, 1973-2020
It is with very heavy hearts that we are sharing some very sad news with all of you, as we have learned that Tony passed away earlier today (11-27-20).
Though Tony retired this past summer, we know what a tremendous impact he has had on both Zappos and on Zapponians, as he has dedicated the past 20 years focusing on the success of both the company and our employees.
At Zappos.com, our purpose is simple: to live and deliver WOW.
Twenty years ago, we began as a small online retailer that only sold shoes.
Today, we still sell shoes — as well as clothing, handbags, accessories, and more.
That "more" is providing the very best customer service, customer experience, and company culture.
We aim to inspire the world by showing it's possible to simultaneously deliver happiness to customers, employees, vendors, shareholders, and the community in a long-term, sustainable way.
The year was 1999, and Nick Swinmurn was shopping at a San Francisco mall looking for a pair of brown Airwalk Desert Chukka boots.
One store had the right style, but not the right color. Another store had the right color, but not the right size. Searching for hours, Nick left empty-handed and frustrated.
